Category Archives: Leadership

Company size and tenure In smaller companies managers generally have longer tenure than in larger ones: an operational manager in a small production facility typically has little opportunity for horizontal diversification but joining another employer. Her colleague in a multinational … Continue reading →

Ghostbusters go mining for facts. Ghost hunting Many years ago, I was responsible for an international call center providing customer service in the name of high tech companies. One day, I came into the office a little late and found … Continue reading →

There is one structure underlying such diverse subjects as regular problem analyses, court decisions, the RACI-matrix in project management, and meeting minutes. An understanding of this phenomenon, the DAI-ly cycle, helps understanding the essence of many of these tasks. For … Continue reading →

Introduction Escalations can come in various forms, from the understated ironic remark to a highly emotional outburst of frustration. Below I will introduce two other forms of escalations, ‘shared ‘ and ‘stealth’ escalations, which in some situations can be more … Continue reading →

Somehow, it seems as if some words meant to clarify only add confusion. “Don’t you understand this?” by itself is a horror because it is a negative question but the speaker assumes all readers are very well aware of what … Continue reading →