Category Archives: Leadership
Constructive Criticism – an indication of diversity
Introduction At this moment I have the privilege of updating a Project Management Directive as part of my project. Not something I looked forward to. Usually pretty dry stuff, where most people involved have to try and stay awake, which … Continue reading
Integrity and cultural differences
Background Integrity is for me the consistency between my words yesterday and my actions today, so consistency in both the time dimension and the action dimension. Entering a different culture can expose oneself to phenomena one does not understand. Then … Continue reading
Sales and Operations
In many organizations both functions are like water and fire. Still, one without the other would die out quickly. Archetypes The archetype of a Sales Manager is the attractive, fast talking stockbroker who always sells the stocks, gets the … Continue reading
Rightsourcing Customer Service
Introduction Most industries know long term trends. The best-known example is Moore’s Law for the microprocessing industry. Today, I would like to examine some trends in the Business Process Outsourcing industry for Customer Service a little bit closer. Outsourcing here … Continue reading
A World of Full Transparency
Introduction The other day I received a ´friend request´ for Facebook from a Real Life friend. Originally I mainly joined Facebook to do some research on social media but I always kept it low profile in an effort to keep … Continue reading
What is Integrity?
Integrity is the quality of being honest, Wikipedia teaches us. Somehow I find that a difficult definition to work with, therefore I propose a slightly different one “Integrity is the degree to which objective Facts, personal Feelings, Beliefs/Ideas/Convictions, Words, Actions … Continue reading
The proof of the expert is in the (De-)Modulation
(Like the proof of the pudding is in the eating) Deep down at the core of the telecommunications infrastructure layers is an inobtrusive functionality without which communication could not take place (any communication). This same functionality also determines to what … Continue reading
The size of an ego
`His ego was too big for performing that menial task` is a statement that most of us have heard in one form or another. Whole schools of Eastern thought are focusing on the destruction of the personal ego. Yet, the … Continue reading
The Authority Trap.
One of the great sins of many organizations is that they have great expectations of their employees and give them a lot of responsibility, but do not provide them with the tools (‘authority’) to fulfill them. The Trap In the … Continue reading
Sales generates revenue, Operations profits, and Politicians strategy.
“The only number surpassing the number of different personalities in the world is the number of different personality classification systems”. At the first glance, this sentence is a gross exaggeration. At a second glance, it still is an exaggeration, but … Continue reading
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