Category Archives: Cases

On February 21st 2014, security personnel on Frankfurt Airport striked. By chance, yours truly was right in the middle of this situation, and some obvious lessons became apparent. (Most important one: see previous blog) Background The trade Union Ver.di called … Continue reading →

How customers can help prevent the closure of their airport. Background On February 21st 2014, security personnel on Frankfurt Airport striked. The trade Union Ver.di called on 5,000 security staff to stop handling 150,000 passengers on a typical (busy) Friday. … Continue reading →

Customer service is more than only answering the telephone, it can be a matter of life and death. One of the big ‘public secrets’ about railroad safety is the major cause of fatal accidents involving trains. According to a 2013 … Continue reading →

THEFT PREVENTION IN TRAINS Ever since the introduction of the TGV, the train has come up as a viable alternative to airplanes and cars for travel inside Europe. Now, safety is endangering this viability. His blog will focus on one … Continue reading →