Category Archives: BPO
Universal Business Process KPI´s
Universal business process diagram It has been a while since I wrote on this model, and it has been enhanced only so slightly during time. Below we will discuss the KPI’s that are necessary to measure the performance of these … Continue reading
Posted in BPO, Leadership
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Universal Business Process Pitfalls
Universal business process diagram It has been several years since I wrote on this model, and it has been enhanced only so slightly. In the wording below the BPO-wording has been expanded to products to enhance it’s universality-claim. As … Continue reading
Posted in BPO, Customer Service, Leadership, project management
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Peter Alderliesten's Blog 