Author Archives: peteralderliesten
The need to combine Privacy with Transparency
INTRODUCTION Most of us will agree that privacy of individuals by itself is good, and the maintenance of privacy should be the starting point, only to be denied if there are reasons for the greater good, usually having to do … Continue reading
Sales and Operations
In many organizations both functions are like water and fire. Still, one without the other would die out quickly. Archetypes The archetype of a Sales Manager is the attractive, fast talking stockbroker who always sells the stocks, gets the … Continue reading
Acceptance Tests
Often I hear hard-working people – especially those that are really busy – claim that they have completed something, whereas the customer retorts that is not the case. See it like baking this wonderful cake (which indeed has been baked) … Continue reading
Rightsourcing Customer Service
Introduction Most industries know long term trends. The best-known example is Moore’s Law for the microprocessing industry. Today, I would like to examine some trends in the Business Process Outsourcing industry for Customer Service a little bit closer. Outsourcing here … Continue reading
A World of Full Transparency
Introduction The other day I received a ´friend request´ for Facebook from a Real Life friend. Originally I mainly joined Facebook to do some research on social media but I always kept it low profile in an effort to keep … Continue reading
What is Integrity?
Integrity is the quality of being honest, Wikipedia teaches us. Somehow I find that a difficult definition to work with, therefore I propose a slightly different one “Integrity is the degree to which objective Facts, personal Feelings, Beliefs/Ideas/Convictions, Words, Actions … Continue reading
Unnecessary rules limit freedom
Introduction When I went to college I noticed a significant cultural difference between the US and The Netherlands: in The Netherlands one would study Law if flunked out on something else or did not know what to study at all … Continue reading
The kick-off agenda
A Dutch saying goes ´A good start is half the work´. This also applies in project management, where a bad start means double the work. In most projects a starting session has an agenda that covers all functional topics: HR, … Continue reading
When to apply project management tools
Background First of all, I would like to define the word ‘project’ to know what we are talking about. In job titles sometimes it is short for “We do not really know what to do with this person who is … Continue reading
The proof of the expert is in the (De-)Modulation
(Like the proof of the pudding is in the eating) Deep down at the core of the telecommunications infrastructure layers is an inobtrusive functionality without which communication could not take place (any communication). This same functionality also determines to what … Continue reading
Peter Alderliesten's Blog 