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Author Archives: peteralderliesten
Organizational Projects and co-dependencies
In the past I have written about meetings, where Information is being brought into the session, on which basis Decisions are being taken, and Actions agreed. Everything that happens professionally in that meeting can be categorized as such. The same … Continue reading
Posted in project management
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Professional Allergies
Fortunately, the distribution of Outlook to all of our laptops has been followed by an incredible increase in professional handling of interpersonal communication with respect to meetings. Therefore, we can now declare an end to “The Middle Ages of Communication” … Continue reading
Posted in Leadership
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Universal Business Process KPI´s
Universal business process diagram It has been a while since I wrote on this model, and it has been enhanced only so slightly during time. Below we will discuss the KPI’s that are necessary to measure the performance of these … Continue reading
Posted in BPO, Leadership
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Simple Professionalism
Especially when dealing in an intercultural environment many different ways of dealing with this (until now by most considered to be necessary) ‘evil of physical or teleconferencing meetings’ can be found. In one project we developed a way of working … Continue reading
Posted in Leadership
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The horizontal Peter Principle
Most of the readers of this blog will be familiar with the ´Peter-principle´, below I will argue that this principle is not only limited to the ´vertical incompetency´ but also has a ´horizontal´ equivalent. The hierarchy But first … Continue reading
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A Taxonomy of Processes
When analyzing an operation, one of the essential questions is `Which processes are being performed´? It is interesting to see how many executive managers answer that question at a very abstract level, and operational managers often answer it so detailed … Continue reading
Posted in Customer Service, Operations
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Universal Business Process Pitfalls
Universal business process diagram It has been several years since I wrote on this model, and it has been enhanced only so slightly. In the wording below the BPO-wording has been expanded to products to enhance it’s universality-claim. As … Continue reading
Posted in BPO, Customer Service, Leadership, project management
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Constructive Criticism – an indication of diversity
Introduction At this moment I have the privilege of updating a Project Management Directive as part of my project. Not something I looked forward to. Usually pretty dry stuff, where most people involved have to try and stay awake, which … Continue reading
Posted in Leadership
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Integrity and cultural differences
Background Integrity is for me the consistency between my words yesterday and my actions today, so consistency in both the time dimension and the action dimension. Entering a different culture can expose oneself to phenomena one does not understand. Then … Continue reading
Project Management is more difficult than Line Management
Introduction In a traditional organization, the hierarchy was simple: their were bosses and there were workers. With the introduction of the matrix organization, the distinction between line and functional hierarchies became apparent. As soon as matrix organizations became global companies … Continue reading
Posted in project management
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