Monthly Archives: October 2015
Rightsourcing Customer Service
Introduction Most industries know long term trends. The best-known example is Moore’s Law for the microprocessing industry. Today, I would like to examine some trends in the Business Process Outsourcing industry for Customer Service a little bit closer. Outsourcing here … Continue reading
Posted in Customer Service, Leadership
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A World of Full Transparency
Introduction The other day I received a ´friend request´ for Facebook from a Real Life friend. Originally I mainly joined Facebook to do some research on social media but I always kept it low profile in an effort to keep … Continue reading
Posted in Leadership
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Peter Alderliesten's Blog 