Monthly Archives: April 2015
I want your complaint!
Why it makes sense to ask for complaints. In a traditional setting, feedback to an organization is often divided into two sorts: the compliments received, which are displayed on the worker’s floor like trophies or the ‘getting well’-cards some people … Continue reading
Stealth Escalations
Introduction Escalations can come in various forms, from the understated ironic remark to a highly emotional outburst of frustration. Below I will introduce two other forms of escalations, ‘shared ‘ and ‘stealth’ escalations, which in some situations can be more … Continue reading
Choosing between dinosaurs and ants
Sometimes in a project you have one of those action items or open points that just ‘refuses to die’. The point drags on and on, preferably the ownership changes hands multiple times, the deadline is extended as often, and frustration … Continue reading
Words with time bombs
Somehow, it seems as if some words meant to clarify only add confusion. “Don’t you understand this?” by itself is a horror because it is a negative question but the speaker assumes all readers are very well aware of what … Continue reading
Chris, the critical customer
(Originally posted on April 20, 2013) Sometimes, I do not understand the world – and no, I do not mean all those new features Microsoft has hidden (‘automated’) into its office suite that prevent me from writing a normal letter … Continue reading
How to gain 800+ followers in 5 days (and add 29 Klout points).
(Originally posted on October 20, 2011) Below the results of a social experiment, where a new Twitter account was created, which made it explicitly clear that no content and only spam would be supplied, to obtain significantly more followers and … Continue reading
Peter Alderliesten's Blog 